We will keep this short and simple. Exceeding all of your expectations is our utmost priority! If we fell short of that in any way, please reach out to us so we may have the opportunity to do everything in our power to rectify our mistake.
Tangible House does not keep inventory at this time, as our products are fulfilled on-demand, therefor exchanges are not possible.
Email us with questions or concerns. If you have not yet purchased the item, but have any hesitations such as its quality or appearance, please email us first so that we can help to clarify and potentially avoid an issue. It's understandable if you have any of these type questions when we are an online retailer and things are not always so easily conveyed via a website photo or text.